SHIPPING

SHIPPING COSTS

By placing an order on our MattShop you can receive our products throughout Italy comfortably at your home.
Shipping costs are€6. Shipping is free for orders over€45.
We remind you that the minimum spend to place an order is€15.

DELIVERY TIMES

We are committed to delivering orders as quickly as possible.
All orders placed on the site are passed the next morning to our warehouse.
At this point the orders are picked, packed and passed to the courier to be shipped within 24 hours.

We select the best available couriers to ensure optimal service. Extended delivery times may occur due to special events.

All shipments are monitored daily by our warehouse, so you may be contacted for any additional information regarding the shipment of your order.

Delivery times vary depending on the area, excluding Saturdays, Sundays and public holidays.

TIMING SUMMARY

Below is a summary of delivery times for the respective geographic area:

NORTH 3 working days Tracked Shipping Signature upon delivery
CENTER 4 working days Tracked Shipping Signature upon delivery
SOUTH AND ISLANDS 5 working days Tracked Shipping Signature upon delivery

TRACKED SHIPPING

From the moment your order is shipped, you will receive a tracking link that will allow you to monitor your shipment at any time.
In rare cases, the link may not be made available by the relevant courier.
 If you have not received the tracking and need information regarding your order, we are here to help you: contact us at info@matt.it or at the toll-free number 800.300.595 and let us know your order number.

IF MY PACKAGE GOES INTO STORAGE

It may happen that the courier passes by and does not find anyone to deliver to, that the address is incorrect or that damage has occurred.
Only in the first case, the courier will make a second delivery attempt the following day.
If after two delivery attempts the courier does not find anyone, the package will be stored.
The courier will leave a notice of attempted delivery with any instructions on how to contact them.

At the same time, with our warehouse, we monitor shipments which allows us to intervene.
If any information is missing, you will be contacted by our customer service to give instructions to the courier and to request a new delivery attempt.
In the event of repeated impossibility of delivery caused by the recipient, the latter will lose the right to reimbursement.

If your package has been stored and you wish to collect it directly from the branch, you must contact us atspeditionweb@aedgruppo.itby requesting a hold on the deposit.

To avoid your order being held up, we recommend, if possible, that you always indicate addresses that are manned throughout the day and make sure you write the delivery address correctly.

ORDER RECEIPT

Our orders are carefully packaged and sealed with our logo tape.
We recommend that you check the condition of the package received upon receipt of your order.

If an order is delivered with a damaged or unsealed box, we recommend that you refuse the delivery, specifying the reasons and indicating "with reservation" and contacting us atspeditionweb@aedgruppo.itor to our number800.300.595.
In case it is not possible to refuse a damaged package, clear photos must be taken and sent tospeditionweb@aedgruppo.itspecifying the order number.

I DIDN'T RECEIVE MY ORDER

If your order is late compared to the expected delivery times, please check any communications in your email and contact the courier who is handling your shipment. You will find the references relating to the courier in the tracking link that you will receive by email.

If you are unable to resolve the issue directly with the courier, call us on our toll-free number800.300.595or write to us atspeditionweb@aedgruppo.itby giving us your order number.