SHIPPING

SHIPPING COSTS

Orders placed on our website can be delivered throughout Italy. Shipping is free for orders over €45, while a €6 fee applies to orders under that amount. The minimum order value is €15.

DELIVERY TIMES
Delivery takes 2 to 5 business days, depending on the destination. Saturdays, Sundays, and holidays are excluded.

All shipments are monitored daily by our warehouse, and you may be contacted for additional information regarding your order.

TIMING SUMMARY

Below is a summary of delivery times for the respective geographic area:

NORTH 3 working days Tracked Shipping Signature upon delivery
CENTER 4 working days Tracked Shipping Signature upon delivery
SOUTH AND ISLANDS 5 working days Tracked Shipping Signature upon delivery

TRACKED SHIPPING

From the moment your order is shipped, you will receive a tracking link that will allow you to monitor your shipment at any time.
In rare cases, the link may not be made available by the relevant courier.
 If you have not received the tracking and need information regarding your order, we are here to help you: contact us at info@matt.it or at the toll-free number 800.300.595 and let us know your order number.

IF MY PACKAGE IS HELD

If the courier cannot deliver due to absence, incorrect address, or damage, the package will be held. In case of absence, the courier will attempt a second delivery the next day. After two failed attempts, the package goes into storage, and the courier will leave a delivery notice. Our warehouse monitors shipments, and if information is missing, our support team will contact you to arrange another delivery attempt. If delivery fails due to the recipient's fault, the right to a refund is lost.

If your package is held and you wish to collect it directly from the courier branch, contact us at info@matt.it to request a storage hold.

To avoid your package being held, always provide an address where someone is available throughout the day and ensure the delivery details are correct.

ORDER RECEIPT

Our orders are carefully packed and sealed with branded tape. Upon delivery, check the package condition.

If the box appears damaged or unsealed, either refuse the delivery or accept it "with reservation", then contact us at info@matt.it or call 800.300.595.

If you couldn't refuse a damaged package, take clear photos and email them to info@matt.it, including the order number.

I HAVEN'T RECEIVE MY ORDER

If your order is delayed beyond the expected delivery time, please check your email for delivery notifications and contact the courier using the tracking link provided via email. If the issue remains unresolved, contact us at info@matt.it or call our toll-free number 800.300.595, including your order number.