Returns

Exercising the right of withdrawal

The customer has the right to withdraw from the contract, even partially, without explanation and without additional costs, within 14 working days from the day of receipt of the products.
It is possible to return the products received by exercising the right of withdrawal as established byLegislative Decree 206/2005provided that the withdrawal is communicated within the deadline14 days.
Before the above deadline, the customer must communicate to A&D spa his decision to exercise the right of withdrawal from the contract.
You must also specify the product or products for which you wish to exercise the right of withdrawal and the order number.

This communication can be sent via email to info@matt.it

The customer can then book the collection of the goods without additional costs or alternatively arrange a new shipment. In both cases, it will be necessary to print the labels for the collection of the package by the courier.

If you decide to proceed independently, the address to which to send the goods is the following:
A&D SPA Strada 2 Palazzo C1 – 20057 Assago – Milanofiori (MI)

The right of withdrawal is not permitted in the case of:
a) purchase of sealed packaged products, opened by the Customer
b) goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly (e.g. fresh and perishable food products)

EFFECTS OF WITHDRAWAL

If the withdrawal is exercised according to the described terms, A&D S.p.A. will refund the purchase amount, including shipping costs (except for additional charges due to non-standard delivery choices).

The refund may be withheld until the goods are received or until the customer provides proof of return.

A&D commits to processing the refund as soon as possible, within 30 days from the date of the customer's withdrawal notice, unless otherwise agreed with the customer.

 

REFUND

The refund methods are as follows:

– in the case of payment by credit card or bank transfer, the customer must provide the bank details (IBAN and Name and Surname of the account holder)
– in the case of payment via PayPal, the refund amount will be credited to the PayPal account

In case the refund is requested following a damage, it will be necessary to send photos of the goods and the damaged package to info@matt.it

The refund methods remain the same as indicated above.