To sign up, all you need is an email address. From a desktop, click "login/sign up" at the top right, while on mobile, you will find the same option in the menu. Enter the email you wish to sign up with, and you will immediately receive a unique code via email. Enter this code to access your account.

There is no need to create a password, as a new unique code will be generated and sent to your email every time you log in, ensuring greater security.

If you are experiencing difficulties accessing your account, contact us at info@matt.it.

There is no need to set a password. To access your account, simply enter your email address, and we will send you a unique code to log in. This method ensures greater security.

If you have trouble accessing your account, contact us at info@matt.it.

To complete an order, simply add the desired products to your cart and proceed by filling out all the required fields. The minimum order is €15, with free shipping for orders over €45. Otherwise, the shipping cost is €6. Payments can be made by credit card or PayPal.

If you're a registered user, remember to log in before completing your order. If it's your first purchase, signing up is not required, but you'll automatically be registered when placing the order and receive a confirmation email for your account.

Once the order is placed, you'll receive a tracking link for updates. Standard delivery takes 1 to 5 business days, depending on the delivery area. Delays may occur during promotions or special events. If you have trouble tracking your order, contact info@matt.it.

Yes, all orders are tracked. However, sometimes the courier may not share the tracking link. If you don't receive it properly, contact info@matt.it.

We're sorry for the inconvenience. Please take clear photos of both the product and its packaging. Send them to info@matt.it, and we'll find the best solution for your needs.

It is possible to exercise the right of withdrawal according to Legislative Decree 206/2005. Learn more by visiting our returns page.

If you are a registered user, log in to your personal area under "my account," where you'll find your order history and the option to reorder.

The courier will attempt a second delivery. If unsuccessful, the package will be held. In this case, check for notifications from us or our warehouse and contact info@matt.it.

A package is held if delivery fails after two attempts or if there are issues like an incorrect address or damage. We monitor shipments daily, and if any information is missing, our support team will contact you. If the courier places the package on hold due to damage, our policy is to avoid delivery. We'll contact you to request the package's return to our warehouse. Together, we'll decide whether to resend the order for free or issue a refund.

Shipping is free for orders of €45 or more; otherwise, the cost is €6.

Our quality department, made up of professionals, is happy to assist you. Contact us via email at servizioconsumatori@matt.it or call the toll-free number 800 300 595, available Monday to Friday from 2:30 PM to 5:30 PM.

The minimum order amount is €15.

We’re sorry, but cash on delivery is not available.

No, payment upon delivery is not available. We only accept credit cards and PayPal.

You can pay for your order using a credit card or PayPal.

Except for PayPal, it may take a few days for the amount due to be credited back. If you need more information, write to us at speditionweb@aedgruppo.it and we will check the status of your refund.